Thank you for taking the time to visit our cancellations page. Below, you will find what to expect once the reservation cancellation has been submitted. We recognize and understand that changes may occur and that life can be unpredictable. Our cancellation policy is crafted to accommodate both customer needs and the actual business costs associated with completing the cancellation process. Our cancellation policy is straightforward. We will cancel and refund any reservation at no charge within the first 24 hours after the reservation is made; this flexibility is provided for customers who may have mistakenly selected the wrong date or have had a change of heart. After the initial 24-hour period, a cancellation fee of $5.99 will apply to your reservation. If you are looking to rebook, please complete our booking assistance form; we would be pleased to waive the cancellation fee for you. Once your cancellation request is submitted, we will respond within 24-48 hours. Please be aware that submitting multiple cancellation requests does not expedite your chances of receiving a refund; in fact, it complicates the process, as we must review additional requests.
We kindly ask you to follow the steps listed below, and we will strive to process your reservation cancellation and return your funds to you as quickly as possible. Please ensure you follow the outlined steps so that we can make this procedure straightforward for both you and us. The faster and more accurate the information we receive, the sooner we can manage the refunds.
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